Cancellation and Refunds Policy

Last Updated: January 1, 2026

No Refund Policy

All credit purchases on our AI image and video generation platform are FINAL and NON-REFUNDABLE. Please read this policy carefully before making any purchase.

This Cancellation and Refunds Policy explains our stance on refunds, cancellations, and credit purchases. By purchasing credits or using our services, you acknowledge and agree to this policy. We encourage you to review your purchase carefully before completing any transaction.

1. No Refund Policy

All purchases of credits on our platform are final and non-refundable under any circumstances.

This means:

  • Once credits are purchased and added to your account, they cannot be refunded
  • Credits cannot be exchanged for cash or monetary value
  • Credits cannot be transferred to another user's account
  • Unused credits will not be refunded if you decide to close your account
  • Refunds will not be issued for any reason, including but not limited to:
    • Change of mind or buyer's remorse
    • Dissatisfaction with generated content
    • Technical issues or service interruptions
    • Accidental purchases
    • Duplicate purchases

2. Why We Have a No Refund Policy

Our no-refund policy exists for several important reasons:

  • Digital Nature of Services: Our credits provide immediate access to digital AI generation services, which are consumed upon use
  • Third-Party Costs: We incur costs from Google AI services and payment processors that cannot be recovered
  • Instant Delivery: Credits are instantly added to your account and can be used immediately
  • Fair Pricing: We offer competitive pricing and free trial credits to help you evaluate our services before purchasing
  • Abuse Prevention: This policy prevents misuse of our refund system

3. Before You Purchase

To ensure you're making an informed decision, we recommend:

Try Free Services: Use our free credits to test the platform before purchasing
Review Pricing: Carefully review the pricing and credit packages on our Pricing page
Understand Credit Usage: Know how many credits each generation type requires
Double-Check Your Order: Verify the credit amount and price before completing your purchase
Read Our Policies: Review our Terms and Conditions and Privacy Policy

4. Cancellation Policy

Since our credits are delivered instantly upon purchase, cancellations are not possible once a transaction is completed.

  • There is no cancellation window or cooling-off period
  • Once payment is processed, the transaction is final
  • Credits are immediately added to your account and cannot be removed

Please ensure you want to proceed with your purchase before completing the payment.

5. Limited Exceptions

While our general policy is no refunds, we may consider exceptions in the following rare circumstances:

  • Payment Processing Errors: If you were charged multiple times for the same transaction due to a technical error
  • Service Failure: If we are unable to deliver the purchased credits due to a system failure on our end
  • Unauthorized Transactions: If your account was compromised and unauthorized purchases were made (subject to verification)

To request consideration for an exception, you must contact us at deepak2603dk@gmail.com within 7 days of the transaction with supporting documentation. All exception requests are reviewed on a case-by-case basis, and approval is at our sole discretion.

6. Credit Expiration

Currently, purchased credits do not expire and will remain in your account indefinitely, unless:

  • Your account is terminated for violation of our Terms and Conditions
  • You voluntarily close your account
  • We discontinue our services (with advance notice)

We reserve the right to implement expiration policies in the future with advance notice to users.

7. Account Closure and Unused Credits

If you choose to close your account or if your account is terminated:

  • All unused credits will be forfeited
  • No refunds will be issued for remaining credit balance
  • You will lose access to all generated content stored in your account
  • The closure is permanent and cannot be reversed

We strongly recommend using all your credits before closing your account.

8. Chargebacks and Disputes

Filing a chargeback or payment dispute without first contacting us may result in:

  • Immediate suspension or termination of your account
  • Loss of all credits and access to our services
  • Potential legal action to recover costs
  • Being permanently banned from using our platform

If you have a legitimate concern about a charge, please contact us first at deepak2603dk@gmail.com so we can work together to resolve the issue.

9. Questions or Concerns

If you have any questions about this Cancellation and Refunds Policy or need clarification before making a purchase, please contact us:

Email: deepak2603dk@gmail.com

Support: Available through your account dashboard

We're here to help you make an informed decision before purchasing credits.

10. Changes to This Policy

We reserve the right to modify this Cancellation and Refunds Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified policy. Material changes that affect existing credit purchases will not be applied retroactively.

Important Reminder

By purchasing credits on our platform, you acknowledge that you have read, understood, and agree to this Cancellation and Refunds Policy, including our strict no-refund policy. All sales are final.

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